The Customer Relation, Service and Rights Policy in vogue has been reviewed by the Inspection and Audit Compliance Sub-Committee Committee in its meeting held on 19.03.2025 taking into consideration the guidelines/circulars issued by Reserve Bank of India from time to time and approved by the BoM/Board of Directors in its meeting held on 21.03.2025/27.03.2025 vide Resolution No.A.1(g)(vi)as under :